FAQ

All current sales are processed in the order they are received, within 14 – 21 business days (weekends and holidays are exempt).
|GEMS EMPIRE | ALLURE NATURALS|
is a One woman team = One woman to create; One woman to package; One woman to ship.
So your patience and understanding is greatly appreciated.
Vegan | Cruelty Free | Organic
-All items are hand-crafted, created in small batches, and packaged on indigenous land.
-Please allow 14 – 21 business days to create products.
-Engraving can take up to 4 – 6 weeks and are processed in the order of purchase.
-Books can take up to 4 – 6 weeks to be delivered.
Upon checking out you adhere to these policies and terms and understand that refunds are only permitted within the first 24 hours of purchase.
There will be a small restocking fee for every refund.
ALL SUBSCRIPTIONS HAVE AN EARLY CANCELLATION FEE
If you purchased a subscription and only subscribe for the first month and cancel by the second month, there will also be a small restocking fee.
Disclaimer:
Items have not been approved by the FDA and do not replace medical advice and treatments. Please see a physician for diagnosis and before utilizing items purchased.
Personal information entered is only used for email promotions and offers. No payment information is stored.
 SHIPPING
If your package is undeliverable due to incorrect shipping information, there will be a reshipping fee, and the package will remain on hold until payment is received.
-Shipments are made weekly.
-All items will be shipped main priority with USPS at Priority Mail (2-3 business days).
-Tracking information will be sent via email within 48 hours of shipment.